Refund policy
At Solace, every product is produced with intention and quality in mind. Because many of our items are released in limited quantities or made to order, all sales are final.
We do not offer refunds, returns, or exchanges unless otherwise approved by Solace. Any exception is made solely at our discretion after reviewing the circumstances of your order.
If you receive an item that is damaged, defective, or incorrect, you must contact us within 7 days of delivery by emailing contactsolacebrand@gmail.com with your order number, a description of the issue, and clear photos of the product and packaging. Once reviewed, we will determine the appropriate resolution, which may include a replacement, store credit, or refund if deemed necessary.
Requests submitted after the 7-day window may not be eligible for review.
Refunds will not be issued for reasons including, but not limited to:
- Ordering the wrong size.
- Change of mind.
- Buyer’s remorse.
- Normal wear and tear.
- Minor variations in color due to screen settings or photography.
- Shipping delays caused by carriers or circumstances outside of Solace's control.
If a refund is approved by Solace, it will be processed to the original payment method used for the purchase. Processing times may vary depending on your financial institution.
If an order is canceled by Solace before shipment due to inventory issues, payment verification problems, or other circumstances that prevent fulfillment, a full refund will automatically be issued.
Customers are responsible for providing accurate shipping and contact information during checkout. Solace is not responsible for orders shipped to an incorrect address provided by the customer.
By completing a purchase through our website, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.
If you have any questions regarding your order, please contact us at contactsolacebrand@gmail.com